We have an unprecedented knowledge and experience in the Postal Sector, our consulting team has worked for over 25 Postal companies, Regulators, International Bodies, Governments and Suppliers to the sector.

We have worked extensively in the transformation and development of mature Posts and also in the establishment and modernisation of Posts in newly industrialising economies.

We have expertise in all the core markets areas of communication, e-commerce and retail.

Our consultants have held leading roles in some of the most advanced Posts in the world as CEOs, Strategy Directors and Operational Directors.

Our expertise includes:

  1. Strategy and Transformation Planning
  2. Governance and Corporate Structure
  3. Public Policy and Regulation
  4. Governance and Ownership
  5. Commercialisation and Business Development
  6. People
  7. Postal Suppliers and Partners

Strategy and Transformation

Core Issues

The postal sector faces continuous challenges from changes to its regulatory and business environment. The innovations over the past decade have delivered productivity growth, increased quality and a new competitiveness. However, with the link between organic growth in mail and the economy broken, there is a new medium term pressure on the Post to continue to increase productivity, business agility and to generate new revenue streams through inovation and diversification.

Posts have to address fundamental strategic choices around markets, services, corporate structures, operational models, funding and culture.


We have unprecedented experience in this area Bengt, Elmar and Heimo have had direct senior operational experience in developing and managing the strategic transition issues in the leading Posts of Sweden, New Zealand and Germany. Adrian and the team have worked as advisors to over 20 Posts on core strategic issues in both developed and new industrialising economies.

Public Policy and Regulation

Core Issues

The definition of the universal service and the core aspects of regulation is central to long term strategic planning.

In addition all Posts need to engage in the debate around the trade offs between social obligations, commercial objectives and productivity and how these will create a sustainable regulatory environment which can deliver a postal service that is relevant to the times and the community.


We have significant experience in working on Postal regulation from multiple perspectives - Regulator, the USP, Competitors and Postal Consumer Bodies.

This has included working on regulatory strategy and response for Sweden Post ( Post Nord), An Post and New Zealand Post. Working on Postal legislation for the UK Industry Ministry, undertaking USO costing and pricing modeling and reviewing the impact of regulation for competitor business. In addition, we have worked at various times with Post Europe and the UPU on regulatory issues and questions.

Governance and Ownership

Core Issues

Governance and ownership models have changed significantly as they have migrated from a largely civil service departmental structure to commercial governance within the public sector to finally various forms of full or semi privatisation.

Governance sets the framework in which managers operate, with clarity about delegated authorities, scope for independent action, and business principles.

Ownership will continue to be a core issue in the coming decade. The dilemma facing Government is whether the transformation of Posts into more flexible and efficient commercial organisations is best achieved within continued Government ownership or through the addition of private capital forces. In this environment the role of the Post Board is to ensure that the Government can maintain its ownership options by building and maintaining a viable and cohesive business model and by increasing shareholder value.


We have deep experience in these issues. Strategia has a ten year advisory relationship with the UK Government Shareholder Executive in supporting the transformation programme for Royal Mail and its subsequent floatation. In addition, our consultants have delivered numerous workshops to Posts Boards Management and Government on these critical issues.

Elmar is a known industry commentator on Postal governance and has deep practical experience of both public and private models through his involvement with New Zealand Post, Deustsche Post, Malta Post and Trinidad and Tobago.

Commercialisation and Business Development

Core Issues

The revenue and profitability challenge is now significant for the Post and there is a consensus that simply staying in core distribution markets is no longer a sustainable strategy.

There is a growing acceptance that Posts need to both develop market orientated commercial strategies in core product markets ( pricing, segmentation, differentiation and account management) and explore new services in wider e-commerce communication and logistics markets.

For more information on these issues view the Sales & Marketing page

Expansion into these markets raises many question of technology strategy, competence acquisition, management outsourcing and partnership.


We have unprecedented experience in this area. Bengt, working with Adrian as his principle advisor, was responsible for leading innovation at Sweden Post in the 1990s and many of the ideas pioneered there have become core services features in the Postal Industry.

Since then Strategia has developed the Trusted Intermediary Framework. This tool rapidly reduces the cost and risk associated with innovation strategy.

In business and inovation consultancy we have worked for all the Nordic Posts, Canada Post, An Post, Royal Mail the OIG in the USA, New Zealand Posts, various Caribbean Posts, Portugal Posts and international bodies including the UPU and IPC.

We have designed service options, developed go to market strategies and supported the implementation of joint ventures and partnerships.

Operations and Productivity

Core Issues

At the heart of all postal transformations there has to be a fundamental change to the operating productivity.

Further innovations in the core operations will be critical if Posts are to adapt to both falling letter volumes and increasing parcel volumes.

Centralisation and automation have increased productivity over the last 20 years. Key areas in the next five will be:

  • Management of information around the logistic flow
  • Agility and alignment of products, technology and new forms of labour flexibility
  • The full exploitation of mobile technology

We have extensive consulting and direct management experience in this area.

Our team has provided operational consulting services for An Post, Post Nord, Swiss Post, Malaysia Post, Canada Post, Jamaica Post amongst others on a wide range of network automation and delivery issues.

In addition, Heimo was Operations Director at Deutsche Post from 1991-2000 where he led the ground breaking restructuring of the Deutsche Post operational system and network.

This breadth of experience allows us to assess the current status of an operation, identify critical areas for productivity growth and to advise on appropriate solutions to fit the given situation

Human Resources

Core Issues

Labour management remains at the heart of the Postal industry. Productivity growth will be dependent on a manager’s ability to introduce more flexible and agile work practices to maximise the benefits of automation.

However these new models, both to be successful and to meet with the good employer expectations of the Postal sector, need to be introduced in a way which is both appealing and equitable to labour.

These new models will require changes to traditional collective contracts job demarcations and work practices and the probable engagement with non-traditional labour pools.


Our team has both consulting and operational management experience in this area.

We have supported a wide range of Posts from Canada Post, Sweden Post and smaller island Posts in the West Indies and have led postal workshops for the International Postal Corporation and the UPU.

We are currently engaged in an exciting project with the UK based Work Foundation looking at how employee –centric labour models can be adapted to the Postal sector to help create more agile and dynamic labour flexibility that are also consistent with the employee-value propositions of the sector.

Postal Suppliers

Core Issues

The Posts are major buyers of products and services from major capital purchases to high volume purchasing of smaller items. The opportunities to supply or partner with the sector are significant. The traditional procurement market remains but there are also opportunities for Postal suppliers to work with the industry as partners, as the Posts constantly review their mix of insourcing and outsourcing, for both core operational processes and for technology enabling service innovation.

For a supplier to be successful there are multiple issues to understand and address at industry, company and procurement level, including:

  • Core market trends, core business drivers, objectives and plans, best practice benchmarks and industry direction
  • Governance and business pressure, core strategies and existing supplier environment
  • Procurement tendering rules and process, funding capacity and environmental and regulatory compliance

Deep knowledge and sound relationships within the industry are essential to winning major projects in the sector.


Our team has significant experience in supporting business and product development in the sector. We offer:

  • Deep industry insight around business process, how to develop best practice and extensive databases that benchmark Postal performance
  • Understanding of likely key investment areas and intentions by leading Posts
  • Strong contacts with senior managers
  • Understanding and experience in Postal procurement and tendering

Over the years we have supported automation equipment manufacturers, software suppliers, counter automation companies, mobile solution providers, business process outsourcers and IT service companies to win tenders and develop relationships with Postal companies.